Your replacement light will be sent in about 10 business days with instructions on how to remove your old light, instructions
on how to install your new light, and a postage pre-paid envelope to use to return the cut wires from your old light.
For your convenience, we have also included links to the instructions for removing your old light and installing the new light:
Removal Instructions
Thank you for your patience, understanding, and participation. Here are some FAQs that might be helpful.
FAQs
Q: What is the problem with my light?
A: The light fixture does not have a means of grounding the fixture to the home. This could result in a potential shock
hazard to the consumer during installation, bulb replacement, or adjustment of the fixture, if the internal fixture wiring has
been damaged or becomes disconnected and contacts internal metal couplers.
To avoid this hazard you should replace your light fixture. In the meantime, if possible, please remove power from the unit at
your circuit breaker or fuse panel and stop using the product until you receive the replacement unit. If you are unable to do
so and need to replace the light bulb prior to receiving your replacement product, you must turn off power to the light fixture
at the circuit breaker or fuse panel before changing the light bulb. Do not touch the light fixture when the power is on in case
the internal fixture wiring has been damaged or becomes disconnected. It is best to leave the power off to the light fixture
until you install the replacement.
Q: My light appears to be operating okay. Can I continue to use it?
A: You should participate in the recall and replace it with the free replacement light fixture.
In the meantime, if possible, please remove power from the unit at your circuit breaker or fuse panel and stop using the product
until you receive the replacement unit. If you are unable to do so and need to replace the light bulb prior to receiving your
replacement product, you must turn off power to the light fixture at the circuit breaker or fuse panel before changing the light
bulb. Do not touch the light fixture when the power is on in case the internal fixture wiring has been damaged or becomes
disconnected. It is best to leave the power off to the fixture until you install the replacement.
Q: Is there a way I can fix/repair the product myself?
A: No. Do not attempt to repair the product. You should participate in the recall and replace it the free replacement
light fixture. In the meantime, if possible, please remove power from the unit at your circuit breaker or fuse panel and stop
using the product until you receive the replacement unit. If you are unable to do so and need to replace the light bulb prior to
receiving your replacement product, you must turn off power to the light fixture at the circuit breaker or fuse panel before
changing the light bulb. Do not touch the light fixture when the power is on in case the internal fixture wiring has been damaged
or becomes disconnected. It is best to leave the power off to the fixture until you install the replacement.
Q: You said something about additional instructions. What are the instructions?
A: We will send you instructions to remove the affected light fixture, instructions for installing your new light fixture,
and a postage pre-paid mailer for sending back the cut wires from the old light switch. Do not remove the Light fixture until you
have received the replacement light fixture.
Q: What if I don’t understand the additional instructions?
A: The light fixtures were sold as do-it-yourself products. The instructions are no more complicated than what you had to
follow to install the light fixture the first time. If you need support, however, you’ll be able to contact our Technical Support
Group at 1-800-858-8501. They have more experience and training helping consumers who are having difficulties.
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