Your replacement switch will be sent in about 10 business days with instructions on how to remove your old switch,
instructions on how to install your new switch, and a postage pre-paid envelope to use to return the cut wires from
your old switch.
For your convenience, we have also included links to the instructions for removing your old switch and installing the
new switch that you chose: www.heath-zenith.com\hzproductnotice\removalinstructions
Thank you for your patience, understanding, and participation. Here are some FAQs that might be helpful.
FAQs
Q: What is the problem with my switch?
A: When the switch is in the Auto mode, and the light is off, the circuit it controls is still live, and a small
amount of electrical current is passing through it. As a result there is a remote risk of electrical shock if you were
to touch the inside of the light socket while replacing the light bulb in the fixture controlled by this switch.
To avoid this hazard you should replace your switch. In the meantime, if you need to replace a light bulb controlled by
the switch, you must turn off power to the switch at the circuit breaker or fuse panel before changing the light bulb.
Q: My switch appears to be operating okay. Can I continue to use it?
A: You should participate in the recall and replace it with one of the free replacement switches. In the meantime,
if you need to replace a light bulb controlled by the switch, you must turn off power to the switch at the circuit breaker
or fuse panel before changing the light bulb.
Q: Is there a way I can fix/repair the product myself?
A: No. Do not attempt to repair the product. You should participate in the recall and replace it with one of the
free replacement switches. In the meantime, if you need to replace a light bulb controlled by the switch, you must turn
off power to the switch at the circuit breaker or fuse panel before changing the light bulb.
Q: You said something about additional instructions. What are the instructions?
A: We will send you instructions to remove the affected switch, instructions for installing your new switch, and
a postage pre-paid mailer for sending back the cut wires from the old switch.
Q: What if I don’t understand the additional instructions?
A: The switches were sold as do-it-yourself products. The instructions are no more complicated than what you had
to follow to install the switch the first time. If you need support, however, you’ll be able to contact our Technical
Support Group. They have more experience and training helping consumers who are having difficulties.
Q: Why do I have to return the cut wires from the old switch?
A: We want to make sure that none of the recalled switches gets used again. They are being recalled because they
pose a risk of electrical shock.
Q: How long will it take for me to receive the replacement?
A: About 10 business days. We apologize for any inconvenience, and assure you we are working as quickly as possible
to replace your product.
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