Should you have any questions regarding our products, please contact our customer support team at 1-800-858-8501.

FAQs

Troubleshooting


    • Verify that the Notifi Elite doorbell is ONLINE. If it is online, the Notifi Elite doorbell’s name and circle will be blue within the app and the LED halo on the push button will glow blue. If it is offline, the Notifi Elite doorbell’s name and circle will be gray within the app and the LED halo on the push button will flash blue.
    • Check the Wi-Fi signal strength at your Notifi Elite doorbell’s position by using your mobile device. You might even try running a speed test (i.e. Speedtest.net) on your home network with your mobile device while standing at the Notifi’s location. The camera will need a minimum of 3 MB/s download and 3 MB/s upload speeds to function properly.
    • You can view your camera’s feed over both Wi-Fi as well as your phone’s data (3g/ 4g). If your network is running slowly or congested it will affect the performance of the app and may make it so you are unable to view your camera’s feed. Please try to view your camera’s feed over a different network or disconnect other devices from your current network if that isn’t an option to help free up bandwidth.
    • Try moving your home Wi-Fi router closer to your Notifi Elite doorbell to see if the distance from your router is causing the camera to disconnect from your home network. Even if your Notifi Elite doorbell is located relatively close to your home Wi-Fi router, keep in mind that different materials (metal, concrete, plaster, stucco, etc.) in your home can weaken your Wi-Fi signal. Minimizing the number of walls and ceilings between your home Wi-Fi router and the Notifi Elite doorbell can help.
    • Reboot the Notifi Elite doorbell: Remove the transformer (TRANS) wire from the chime. Wait 2 minutes. Reconnect the wire. The Notifi Elite doorbell will automatically reconnect to the wi-fi router. If you are still unable to view the live-stream video feed, please force quit the app and then sign back in. For instructions on how to force quit an app, refer to your operating system’s instructions.
 
  • To resolve issues with the Notifi Elite doorbell not connecting to the home router:
    • Using your mobile device, test the Wi-Fi signal at the location of the Notifi doorbell (entryway). If the Wi-Fi signal at the entryway is low, move the router closer to the entryway or get a Wi-Fi extender.
    • Verify you are connecting to the correct wireless network and inputting the correct network password. If you are unsure of your network password, contact the router manufacturer.
    • Check if there is a firewall device installed (e.g. SonicWall, Zywall). If there is a firewall, the UDP timeout (UDP port 80 or 443) must be set to 180 seconds or greater for both inbound and outbound. If you are unsure how to set these, contact the firewall manufacturer.
    • Reboot the Notifi Elite doorbell: Remove the transformer (TRANS) wire from the chime. Wait 2 minutes. Reconnect the wire. The Notifi Elite doorbell will automatically reconnect to the wi-fi router.
    • If any changes have been made to the wireless network name, password, or security, you must setup the Notifi System again. See “I changed my wi-fi password, how do I reconnect my Notifi Elite?”.
 
    • Ensure that your Notifi System is online.
    • Ensure notifications in the device settings is turned ON.
    • Ensure that your mobile device has a data connection (Wi-Fi or cellular data).
    • Ensure that the notifications settings in the Notifi App is turned on. Within the Notifi app, follow: Gear > Feature Settings > Notifications
      NOTE: Check notification scheduling to ensure notifications have not been turned OFF.
    • If a device has not been used to log into the Notifi app within six months, the app will automatically “forget” the device. To “re-activate” the device, log into the Notifi app.
    • Reboot the Notifi Elite doorbell: Remove the transformer (TRANS) wire from the chime. Wait 2 minutes. Reconnect the wire. The Notifi Elite doorbell will automatically reconnect to the wi-fi router.
 

This would happen if two people are trying to use the same username/password at the same time on two different devices. When the second user logs in, the first user will be kicked off. To avoid this, instead of two people sharing the same username and password (like a husband/wife, for example) have the second person create their own account and invite them as a friend so that you can view the camera at the same time.

 
    • Ensure that your Notifi System is online.
    • Ensure notifications in the device settings is turned ON.
    • Ensure that your mobile device has a data connection (Wi-Fi or cellular data).
    • Ensure that the notifications settings in the Notifi App is turned on. Within the Notifi app, follow: Gear > Feature Settings > Notifications
      NOTE: Check notification scheduling to ensure notifications have not been turned OFF.
    • If a device has not been used to log into the Notifi app within six months, the app will automatically “forget” the device. To “re-activate” the device, log into the Notifi app.
    • Reboot the Notifi Elite doorbell: Remove the transformer (TRANS) wire from the chime. Wait 2 minutes. Reconnect the wire. The Notifi Elite doorbell will automatically reconnect to the wi-fi router.
    • Ensure that the power is turned on to the transformer. NOTE: The LED halo around the push button will glow blue.
    • Ensure the chime selection is set to the correct chime type, either mechanical or electronic (Gear > Advanced Settings > Chime Selection).
      Ensure the tune duration matches the length of the tune selected, if connecting to an electronic chime (Gear > Advanced Settings > Chime Selection).
    • Ensure the wires are connected correctly and securely to the chime and Notifi Elite doorbell.
    • Ensure the transformer is rated 16 VAC/10 VA.
    • Ensure the power module is connected correctly to the chime.
 

How to Setup


  • There are two possible options for reconnecting the Notifi Elite doorbell to your new router:
    • OPTION 1 – Press and hold the push button on the Notifi Elite for 30 seconds. This will place the Notifi Elite into a discoverable state. Follow step 4 under Setup to connect the Notifi Elite to the new router.
    • OPTION 2 – Remove the transformer (TRANS) wire from the chime. Wait 2 minutes. Reconnect the wire. This will place the Notifi Elite into a discoverable state. Follow step 4 under Setup to connect the Notifi Elite to the new router.
 
  • There are two possible options for reconnecting the Notifi Elite doorbell to your router:
    • OPTION 1 – Press and hold the push button on the Notifi Elite for 30 seconds. This will place the Notifi Elite into a discoverable state. Follow step 4 under Setup to connect the Notifi Elite to the router.
    • OPTION 2 – Remove the transformer (TRANS) wire from the chime. Wait 2 minutes. Reconnect the wire. This will place the Notifi Elite into a discoverable state. Follow step 4 under Setup to connect the Notifi Elite using the new wi-fi password.
 
  • The Notifi Elite doorbell uses the power module to route the power going to the chime directly to the Notifi Elite. When the push button is pressed, power is sent to the chime and it plays the selected tune. In order to change the tune on a multi-tune electronic chime, the chime requires power. Follow these steps to temporarily supply power to the chime in order to change the tune. NOTE: This process may be easier with the help of a second person.
    • Open the Notifi app and navigate to the “Chime Selection” screen (Gear > Advanced Settings > Chime Selection).
    • Change the “Tune Duration” to 10 seconds.
    • Press the push button on the Notifi Elite doorbell. Each press of the push button will send power to the chime for a period of 10 seconds.
    • While the chime is receiving power (10 seconds), change the selected tune according to the chime’s instruction manual. If the power to the chime times out, press the push button again and continue the tune selection process.
    • Once the desired tune is selected, adjust the “Tune Duration” setting to match the length of the selected tune.
 
  • The LED halo around the push button shows different Notifi Elite status indicators:
  • LED INDICATOR ISSUE
    Flashes Blue-Red, Blue-Red continuously. Wi-Fi not connected during initial installation.
    Glows steady Blue. Wi-Fi is connected (Normal state).
    LED indicator is off. Push Button is pressed.
    Flashes Blue-OFF, Blue-OFF continuously. Wi-Fi not connected after initial installation.
 


Technical Support

Product Questions
hzsupport@heathcollc.com
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