• Go to the Home screen / click on the device.

• Basic Service or SD card storage
  • Go to the Home screen / click on the device / click the playback icon.
• Premium Service
  • Go to the Home screen / click on the device / click the cloud video icon.

• Hardware Reset:
  • Remove the screw from the bottom of the video doorbell.
  • Detach the video doorbell from the back plate.
  • Fold back the side of the rubber cover marked RST on the back of the video doorbell.
  • Press the button inside the cover for 15 seconds (listen for the tune) – the button will blink red.
  • Replace the rubber cover and reinstall the video doorbell to the back plate.
• Software Reset:

  Note: In order to reset your video doorbell within the app your video doorbell must be connected to the internet.

  • Go to the home screen / click on the device / click the gear icon on the top right of the screen / scroll to the bottom of the page and click “Remove Device”. Click “Confirm” to remove your device.

Note: The member you want to share your device with will need to create a HZconnect account prior to the invite being sent.

• Open the app / click the Me icon on the bottom right of the home screen / click “Family management” / click on your location / click “Add User”.

• Go to the home screen / click on the device / click the gear icon on the top right of the screen / click “Bell Settings” / click “Chime Type” / select chime.

• Go to the home screen / click on the device / click the gear icon on the top right of the screen / click on “Motion Detection Settings” / turn motion detection ON.

• Go to the home screen / click on the device / click the gear icon on the top right of the screen / click on “Motion Detection Settings” / click on “Motion Sensitivity Level” / select level.

• Go to the home screen / click on the device / click the gear icon on the top right of the screen / click on “Motion Detection Settings” / click “Schedule” / verify the check mark is by the word “Schedule” and select a start and end time.

• Go to the home screen / click on the device / click the gear icon on the top right of the screen / click on “Device Information”.

• Go to the home screen / click on the device / click the cloud video icon on the bottom right of the screen / click “Purchase Service”.

• Go to the home screen / click the me icon on the bottom right of the screen / click “More Services” / click the Alexa icon. Follow the on-screen instructions to complete the setup.

• Go to the home screen / click the me icon on the bottom right of the screen / click “More Services” / click the Google Assistant icon. Follow the on-screen instructions to complete the setup.

• a. Go to the home screen / click the me icon on the bottom right of the screen / click “Settings” / click “Push Notifications”.
• b. Go to the home screen / click the me icon on the bottom right of the screen / click “Message Center” / click the gear icon on the top right of the screen.

• For Live Feed: Go to the home screen / click on the device / click the record icon. To stop the recording click the record icon again. The recorded video will be saved to the mobile device. NOTE: This also works for “Cloud Video” and “Playback”. Playback is from the SD card storage.

• For Live Feed: Go to the home screen / click on the device / click the screenshot icon. The photo will be saved to the mobile device. NOTE: This also works for “Cloud Video” and “Playback”. Playback is from the SD card storage.

• Go to the home screen / click on the device / click the gear icon on the top right of the screen / click the “Memory Card Settings” / turn the SD card recording on / click on record mode and select either event recording or non-stop recording.

• Go to the home screen / click on the device / click the gear icon on the top right of the screen / click the “Memory Card Settings” / click “Schedule” / click “Add schedule”.

• Go to the home screen / click the me icon on the bottom right of the screen / click your username on the top of the screen / click “Username” / type your username / click “Save” on the top right of the screen.

• Go to the home screen / click the me icon on the bottom right of the screen / click your username on the top of the screen / click “Profile Photo” / click “Select from Album”.

• Go to the home screen / click the me icon on the bottom right of the screen / click your username on the top of the screen / click “Account and Security” / click “Mobile Phone Number” / enter the phone number and click “Get Verification Code” / enter the verification code.

• Go to the home screen / click the me icon on the bottom right of the screen / click your username on the top of the screen / click “Account and Security” / click “Change Login Password” / enter the verification code that was sent to your phone and/or email / type new password.

IMPORTANT: After the account is deactivated, all user data under this account will be deleted permanently.

• Go to the home screen / click the me icon on the bottom right of the screen / click your username on the top of the screen / click “Account and Security” / click “Deactivate Account” / click “Confirm”.

• Go to the home screen / click the me icon on the bottom right of the screen / click your username on the top of the screen / click “Account and Security” / click “Gesture Unlock” / click “Create Gesture Password” / create gesture.

• Go to the home screen / click on the device / click the gear icon on the top right of the screen / click device name / type new device name / click “Save” on the top right of the screen.

• Go to the home screen / click the me icon on the bottom right of the screen / click “Message Center” / click the trash can icon on the screen / select which events you would like to delete / click “Delete” on the bottom right of the screen.