FAQs

Troubleshooting


  • To resolve issues with the Notifi Video Doorbell System not connecting to the home router:
    • Using your mobile device, test the Wi-Fi signal at the location of the Notifi Bulb and Camera (entryway). If the Wi-Fi signal at the entryway is low, move the router closer to the entryway or get a Wi-Fi extender.
    • Verify you are connecting to the correct wireless network and inputting the correct network password. If you are unsure of your network password, contact the router manufacturer.
    • Verify if there is a firewall device installed (e.g. SonicWall, Zywall). If there is a firewall the UDP timeout (UDP port 80) must be set to 180 seconds or greater for both inbound and outbound. If you are unsure how to set these, contact the firewall manufacturer.
    • If any changes have been made to the wireless network name, password or security, you must setup the Notifi System again.
 

The Notifi System will need a minimum of 3 MB/s download and 1 MB/s upload speeds to function properly. Use a speed testing app or website (like speedtest.net) to test your network with your mobile device while standing at the bulb’s location.

 
    • Check if the push button battery is dead and replace if necessary.
    • Verify the push button battery is installed properly. It could be dislodged from the contacts when the orange tag is removed during installation. Example:
      Battery
 
    • Ensure that your Notifi System is online.
    • Ensure that your mobile device has a data connection (Wi-Fi or cellular data).
    • Ensure that the notifications settings in the Notifi App are turned on. Within the Notifi app, follow: x icon > Device Settings > Notifications
 

Ensure the device's notification settings for the Notifi app are enabled or turned on.

    • For an Android device go to Settings > Apps > Notifi. The "Show Notifications" box needs to be checked to allow the app to use push notifications.
    • For an iOS device go to Settings > Notifications > Notifi. The "Allow Notifications" slider should be to the right and show green.
 
  • From the account login screen in the Notifi app, tap the "Forgot password" link. Input your username and email address, then tap the "Send" button. You will receive an email containing instructions for resetting your password.
 
    • Verify the lens cap has been removed from the camera.
    • Verify that the Notifi System is ONLINE. If it is online, the System name and circle will be blue. If it is offline, the name and circle will be gray.
    • Check the Wi-Fi signal strength at your Notifi bulb’s position by using your mobile device. You might even try running a speed test (i.e. Speedtest.net) on your home network with your mobile device while standing at the bulb’s location. The bulb will need a minimum of 3 MB/s download and 1 MB/s upload speeds to function properly.
    • You can view your camera's feed over both Wi-Fi as well as your phone's data (3g/ 4g). If your network is running slowly or congested it will affect the performance of the app and may make it so you are unable to view your camera's feed. Please try to view your camera's feed over a different network or disconnect other devices from your current network if that isn't an option to help free up bandwidth.
    • Try moving your home Wi-Fi router closer to your Notifi bulb to see if the distance from your router is causing the bulb to disconnect from your home network. Even if your Notifi bulb is located relatively close to your home Wi-Fi router, keep in mind that different materials (metal, concrete, plaster, stucco, etc.) in your home can weaken your Wi-Fi signal. Minimizing the number of walls and ceilings between your home Wi-Fi router and the bulb can help.
    • Check the version of the firmware (the software inside of the Notifi bulb) through the app at the top of the camera settings screen. Updates to the firmware often include improvements which help the Notifi systems function and perform better.
    • If you are still unable to view the live-stream video feed, please force quit the app and then sign back in. For instructions on how to force quit an app, refer to your operating system’s instructions.
 
  • The push notifications will be sent to all devices that are logged in with the same user account/password.
  • Suggestions:
    • Ask your friend/spouse etc. to log into his or her own account to avoid receiving notifications from your account.
    • If you have multiple users setup on your account, turn off notifications for the users who do not want them.
    • Uninstall/delete Notifi app from the phone you don't want the notifications on and re-install it again.
 
    • Verify that the wireless router is on a 2.4GHz frequency. The Notifi System will not connect if the router is set to only operate at 5GHz frequency. If you are unsure how to check this, contact your router manufacturer.
    • If your network SSID (network name) is hidden, then Notifi Video Doorbell System will not be able to see the network when it scans for available nearby networks. If you know your network’s SSID, you can manually type it in the "Other Networks" field. You can also change your network SSID to unhidden from your wireless router's settings to prevent this from happening in the future if you don't want to do this manually each time you add a new Notifi System.
    • If you are still having trouble connecting, check with your router's manufacturer or your Internet provider to find out how to access your router setup utility.
 
  • The Notifi System will give an Offline message if:
    • The bulb does not have power.
    • The bulb has lost connection to your home network.
    • The broadband connection for your home network has been interrupted.
 
  • If the Notifi bulb has constant power and you’ve verified that your home network is still connected to the internet, the following steps will help ensure your Notifi Video Doorbell System will stay online:
    • Turn the power OFF to the Notifi bulb. Wait 30 seconds and turn the power ON. The bulb will turn ON for 60 seconds and then turn OFF after the boot-up period. Reconnect to the Notifi bulb.
    • Check the Wi-Fi signal strength at your Notifi bulb’s position by using your mobile device. You might even try running a speed test (i.e. Speedtest.net) on your home network with your mobile device while standing at the bulb’s location. The bulb will need a minimum of 3 MB/s download and 1 MB/s upload speeds to function properly.
    • Try resetting the router and modem.
    • Try moving your home Wi-Fi router closer to your Notifi bulb to see if the distance from your router is causing the bulb to disconnect from your home network.
    • Even if your Notifi bulb is located relatively close to your home Wi-Fi router, keep in mind that different materials (metal, concrete, plaster, stucco, etc.) in your home can weaken your Wi-Fi signal. Minimizing the number of walls and ceilings between your home Wi-Fi router and the bulb can help.
    • Check the version of the firmware (the software inside of the Notifi bulb) through the app at the top of the camera settings screen. Updates to the firmware often include improvements which help the Notifi systems function and perform better.
 
  • Try these steps to improve your Wi-Fi connection:
    1. Move your router closer to your Notifi Camera.
    2. Reset your router.
    3. After your router has been reset, connect your device to your Wi-Fi and make sure you have a strong signal before continuing set up.
    4. If issues persist please consult:
 
    • Remove the lens cap from the camera.
    • Check the Wi-Fi signal strength at your Notifi bulb’s position by using your mobile device. You might even try running a speed test (i.e. Speedtest.net) on your home network with your mobile device while standing at the bulb’s location. The bulb will need a minimum of 3 MB/s download and 1 MB/s upload speeds to function properly.
    • Try moving your home Wi-Fi router closer to your Notifi bulb to see if the distance from your router is causing the bulb to disconnect from your home network. Even if your Notifi bulb is located relatively close to your home Wi-Fi router, keep in mind that different materials (metal, concrete, plaster, stucco, etc.) in your home can weaken your Wi-Fi signal. Minimizing the number of walls and ceilings between your home Wi-Fi router and the bulb can help.
    • Check the version of the firmware (the software inside of the Notifi bulb) through the app at the top of the camera settings screen. Updates to the firmware often include improvements which help the Notifi systems function and perform better.
 
  • To delete an event, swipe left across the event you wish to delete. Then tap the trashcan icon. Note: Once the event is deleted it cannot be recovered.
   
  • Be sure to tap "Save" button when you are done making changes on a screen.
 
  • To record video from the live-stream screen, tap the video camera icon to start recording video. Then tap the same video camera icon to stop recording video. The video will be saved to the device you are currently using.
 
  • To save a still image from the live-stream screen, tap the camera icon. The image will be saved to the mobile device you are currently using.
 
  • Try these steps:
    1. If the Notifi System which is offline is the furthest from your router, it may be too far away to get a good signal. We suggest either moving the router to a more central location or use a Wi-Fi extender to improve your signal strength.
    2. Check your bandwidth usage. You may not have sufficient bandwidth to support both Notifi Systems. Please contact your Internet provider to find out how to increase your bandwidth.
    3. After you are able to get the Notifi System which is offline back online, check to make sure its firmware is up to date. Running the most current firmware helps keep the Notifi Systems online.
 
  • 5 GHz and 2.4 GHz are different frequencies which offer both advantages and disadvantages. 2.4 GHz offers increased range and higher solid object penetration and is a popular choice for many electronic devices including Notifi Systems.
  • Typically, most wireless routers use signals in either the 5 GHz or 2.4 GHz range. The range and speed of the wireless network are not necessarily related. Newer routers, such as the 802.11n typically have the capability of "dual band" operation simultaneously using both 2.4 GHz and 5 GHz at the same time. Having a dual band router will usually allow users to connect to both bands which gives the user less interference and greater flexibility. 802.11ac further expands on this concept and runs entirely in 5 GHz, which is unfortunately not compatible with Notifi Systems. Depending upon your wireless router, you may have separate names for each band. Some wireless routers will combine both bands into a single network name when they are running on a mixed mode (which is what happens with 5 GHz and 2.4 GHz when they are running simultaneously).
  • Notifi Systems can only be connected using 2.4 GHz. If you are having trouble connecting to your Notifi System, please make sure your router is broadcasting in the 2.4 GHz range.
 
  • This would happen if two people are trying to use the same user name/password at the same time on two different devices. When the second user logs in the first user will be kicked off.
  • To avoid this, instead of two people sharing the same username and password (like a husband/wife, for example) have the second person create their own account and invite them as a friend so that you can view the camera at the same time.
 
  • All electronic devices produce some heat when they are turned on, and the bulb, camera and chime in the Notifi System are no different.
  • Notifi Systems are designed to receive constant power so it is okay for your camera to feel warm to the touch. However, if the camera becomes very hot, you may want to try turning the power OFF to the Notifi bulb and let it cool down. It is important to keep your camera open to circulation so that normal convection air flow will help keep your camera cool enough to function correctly.
 
  • Yes, but… The Notifi camera requires constant power to operate. Motion sensing lighting turns the power ON and OFF depending on if motion has been detected. However, with Heath/Zenith motion sensing lights, the motion sensor can be bypassed and the fixture can operate as a standard ON/OFF switched light.
  • Follow the steps below to convert your Heath/Zenith motion light to a standard ON/OFF light:
    1. Turn OFF the power to the light at the junction box.
    2. Remove the light from the wall.
    3. Cut the cap off the end of the RED wire and strip about 3/8" of sheathing off the end of the wire.
    4. Remove the wire nut from the two BLACK wires.
    5. ADD the RED wire to the two BLACK wires and use a wire nut to connect all three wires together.
    6. Mount the light to the wall and caulk the edge of the light where it touches the wall.
    7. Install the Notifi bulb according to the directions.
    8. Turn ON the power to the light at the junction box.
 

How to Setup


  • Tips for Home Wi-Fi router positioning:
  • Try to place the home Wi-Fi router in the middle of your home. Just like a radio, home Wi-Fi routers use antenna(s) to transmit the Wi-Fi signal. If you place the router in a room on one side of the house, you might not get a strong signal on the other side of your house.
  • The home Wi-Fi router should be elevated. There will be better reception if the router is on a desk or bookshelf, for example, rather than the floor.
  • The Wi-Fi signals may be obstructed by metal (i.e. metal furniture, appliances, metal studs, etc.). Try to have as little metal around the router as possible.
  • Check for interference from other Wi-Fi Networks:
  • Interference from other Wi-Fi networks can especially be a problem for people living in apartments or condos close together or office buildings. You can use an app like Wi-Fi analyzer for Android to see if there is interference occurring. The app will show you the wireless channels that nearby networks are using and will then recommend the ideal network for you to use — like one which is not being used by as many networks. This app will also allow you to walk around the room and see where you get the best signal and where the signal is weakest. You can do this with any other device, as well.
  • Change your Wi-Fi channel:
  • If there are too many other Wi-Fi networks competing for the same Wi-Fi channel this can create either an inconsistent signal or cause the signal to drop all together. You can try to access the router’s channels and try to change to a couple different channels and see which one allows your Notifi System to work most effectively. Just keep in mind that the Notifi System can only use a 2.4 GHz channel option.
  • Interference from common household and electronic devices:
  • There are a variety of household appliances and devices (i.e. T.V., microwaves, baby monitors, cordless phones and other similar types of devices) which could cause a wireless interference. Sometimes just positioning your home Wi-Fi router a few feet away from them will make a huge difference in your router's performance.
  • Upload Bandwidth:
  • The Notifi System will need a minimum of 3 MB/s download and 1 MB/s upload speeds to function properly.If you don't have sufficient bandwidth you will notice you are unable to maintain a consistent connection and will also have streaming issues, such as a choppy stream which freezes when viewing. If you have multiple Notifi Video Doorbell Systems or are using premium services (which records video/snapshot events) you will possibly need more bandwidth.
 
  • To resolve issues with the Notifi Video Doorbell System not connecting to the home router:
    • Using your mobile device, test the Wi-Fi signal at the location of the Notifi Bulb and Camera (entryway). If the Wi-Fi signal at the entryway is low, move the router closer to the entryway or get a Wi-Fi extender.
    • Verify you are connecting to the correct wireless network and inputting the correct network password. If you are unsure of your network password, contact the router manufacturer.
    • Verify if there is a firewall device installed (e.g. SonicWall, Zywall). If there is a firewall the UDP timeout (UDP port 80) must be set to 180 seconds or greater for both inbound and outbound. If you are unsure how to set these, contact the firewall manufacturer.
    • If any changes have been made to the wireless network name, password or security, you must setup the Notifi System again.
 
    • Verify that the wireless router is on a 2.4GHz frequency. The Notifi System will not connect if the router is set to only operate at 5GHz frequency. If you are unsure how to check this, contact your router manufacturer.
    • If your network SSID (network name) is hidden, then Notifi Video Doorbell System will not be able to see the network when it scans for available nearby networks. If you know your network’s SSID, you can manually type it in the "Other Networks" field. You can also change your network SSID to unhidden from your wireless router's settings to prevent this from happening in the future if you don't want to do this manually each time you add a new Notifi System.
    • If you are still having trouble connecting, check with your router's manufacturer or your Internet provider to find out how to access your router setup utility.
 
  • The Notifi camera will continue to show up on the list of nearby networks until it is completely setup. Close and reopen the app to start the setup process again.
 
  • We recommend that you do not set up any Notifi Video Doorbell System or stream any Notifi Video Doorbell System with a mobile hotspot or Mi-Fi.
  • Mobile hotspots are meant for short term, backup Internet only. Almost all providers of both mobile hotspots and Mi-Fi, even those who claim to have an "unlimited plan", have a cap on bandwidth, which is extremely low. Using any Notifi Video Doorbell System will quickly use up your bandwidth and you will either have no additional hotspot for the rest of the billing term or you will incur overages from your server provider.
  • HeathCo cannot be liable or held responsible for any overage/ extra charges which are a result of using one of our cameras with a mobile hotspot or Mi-Fi.
 
  • You can have two unique Notifi Systems on your account, depending upon your own Internet speed and bandwidth. Please keep in mind that Premium Service is priced per system. Once the first system is set up, the app will automatically detect the second system and will guide you through the installation.
 
  • If you change your Notifi camera's resolution or settings and are sharing the camera with a friend your friends will get the same quality image that you have. Your friends are unable to change the settings or configuration of the camera, this needs to be done by the account owner.
 
  • There are no known incompatible routers.
  • Note: We will add to this list if we discover a router which is not compatible with our cameras.
 
  • The Notifi accessory bulb will automatically sync with your existing Notifi System after the initial boot-up period. The accessory bulb waits for the Notifi System to send an action request to the main Notifi bulb and then syncs with the system at that time. By turning the power OFF to the Notifi System during the installation of the accessory bulb, the system will send an action request after the power is turned ON and both bulbs have booted-up.
 
  • The Notifi accessory bulb is shipped from the factory set for the main Notifi System. To change the Notifi accessory bulb to work with a second Notifi System, locate the switch on the side of the accessory bulb and slide it to the "2" location. Turn OFF the power to the second Notifi System and install the accessory bulb in the selected light. Turn ON the power to the second Notifi System and the accessory bulb will automatically sync to the second system after the system has rebooted.
 
  • Yes. Turn OFF the power to the selected light and install the Notifi accessory bulb. Turn ON the power to the light after installing the Notifi accessory bulb. Next, turn OFF the power to the main Notifi System for one minute and then turn the power ON.
  • After the boot-up period, the accessory bulb will automatically sync to the Notifi System.
 

How to Use


  • The notifications settings screen allows you to enable and disable push notifications and email notifications.
  • Within the Notifi app, follow: x icon > Feature Settings > Notifications
 
  • It is possible to record video or still images from the live-streaming video view in the Notifi app.
  • Tap the video camera icon to start recording video. Then tap the same video camera icon to stop recording video. The video will be saved to the mobile device you are currently using.
  • Tap the camera icon and the image will be saved to the mobile device you are currently using.
 
  • The camera settings allow you to adjust the speaker volume, motion detection sensitivity, flip the camera view 180 degrees, and auto adjust (the video quality settings).
    • Speaker Volume – Adjust the volume of the speaker on the bulb.
    • Motion Detection – Adjust the Notifi camera’s sensitivity to motion in its field of view.
    • Flip View 180 degrees – If the installation requires the Notifi camera to be mounted upside down, activate setting to rotate the view 180 degrees.
    • Auto Adjust – Disabling this setting allows manual adjustments of the video’s quality settings. TIP: For best performance leave the Auto Adjust ON
  • Within the Notifi app, follow: x icon > Device Settings > Camera
 
  • From the live-streaming video screen, you may also talk to the person at your door by pressing and holding the "Push to Talk" button. While you are holding the button, your voice is heard through the speaker on the Notifi bulb. Release the button to hear the person at the door.
 
  • From the live-streaming video screen, the microphone input on the Notifi camera will broadcast to the speaker on your mobile device, providing you with a constant stream of audio from the location of the Notifi camera. To mute the microphone, tap the speaker icon at the bottom of the screen. To restore the audio, tap the speaker icon again.
 
  • Your username is what identifies your account information, and once set, it unfortunately cannot be changed or deleted. You can change your email address (by contacting Customer Service), your password and the names of your cameras but not your username. If you do not like your username, the only recourse is to create a new account. Please note: Any Premium Services registered in the old account (if applicable) cannot be transferred to the new account.
 
  • The Notifi System will remember your network information.
  • If you experience trouble with your Internet connection, your router or even a short power outage, Notifi System will attempt to reconnect to the Wi-Fi Home network when the problem is resolved. During the time that the camera is trying to reconnect on its own you will see the camera as listed "offline" in the app. After your system restarts, we recommend giving the camera about 1 minute to re-start.
  • In some cases, you may need to restart your Wi-Fi network manually for your Notifi System to reconnect. For example, if you lose power and your router comes back on before the modem, you may need to power cycle your router or modem to get the network working again. Turn the power OFF to the Notifi bulb. Wait 30 seconds and turn the power ON. The bulb will turn ON for 60 seconds and then turn OFF after the boot-up period. Reconnect to the Notifi bulb.
  • Tips for enabling your camera to reconnect on its own:
    • Keep your firmware up to date. You can find this at the top of the Camera Settings screen. ( x icon > Device Settings > Camera )
    • Make sure your Notifi camera is not too far from the router and has a good signal. The stronger the Notifi camera’s Wi-Fi signal the easier it will be for it to reconnect.
 
  • Events are auto deleted every 24 hours for Basic Service and every 30 days for Premium Service. It is the user’s responsibility to download/ save any events they would like to keep. If you delete an event accidentally, there is NO recovery process. Once an event has been deleted it is permanently gone and will NOT be recovered for any reason per our privacy policy. Please make sure that when you delete an event that you really want it deleted.
 

Account Management & Privacy


  • The notifications settings screen allows you to enable and disable push notifications and email notifications.
  • Within the Notifi app, follow: x icon > Device Settings > Notifications
 
  • From the account login screen in the Notifi app, tap the "Forgot password" link. Input your username and email address, then tap the "Send" button. You will receive an email containing instructions for resetting your password.
 
  • Your username is what identifies your account information, and once set, it unfortunately cannot be changed or deleted. You can change your email address (by contacting Customer Service), your password and the names of your cameras but not your username. If you do not like your username, the only recourse is to create a new account. Please note: Any Premium Services registered in the old account (if applicable) cannot be transferred to the new account.
 
  • To delete a Notifi system from your account turn Off the wall switch controlling the Notifi system. From the main screen in the app, swipe the Notifi system to be deleted to the left. Tap the trashcan icon.
 
  • No, each (camera/account) comes with a one month free trial of premium service, and you will not have option to turn on another free trial if you re-name the camera.
 
  • You can sign in with the same User ID with smartphones at the same time however; the first person will be kicked back to the login screen. To avoid this, instead of two people sharing the same username and password (like a husband/wife, for example) have the second person invited as a friend so that you can view the camera at the same time.
 


Customer Support

Billing & Account Questions
customerservicesupport@heathcollc.com


Technical Support

Product Questions
hzsupport@heathcollc.com
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