Should you have any questions regarding our products, please contact our customer support team at 1-800-858-8501.


Chime FAQs


  • RED + Solid: The doorbell is warming up – Stays in this mode until the doorbell is ready.
  • RED + flashing (1 second ON / 1 second OFF): The doorbell is in wi-fi connection mode.
  • BLUE + flashing: The doorbell is connecting to the internet.
  • BLUE + (2 Minutes ON): The doorbell is connected to the internet.
  • BLUE: When motion is detected, the LED will be ON until all motion has stopped for 30 seconds.
 
  • Go to the Home screen / click on the device.
 
  • Basic Service or SD card storage
    • Go to the Home screen / click on the device / click the playback icon.
  • Premium Service
    • Go to the Home screen / click on the device / click the cloud video icon.
 
  • Remove the screw from the bottom of the video doorbell.
  • Remove the video doorbell from the back plate.
  • Fold back the side of the rubber cover marked SD on the back of the video doorbell and insert micro SD card.
  • Replace the rubber cover and reinstall the video doorbell to the back plate.
 
  • Hardware Reset:
    • Remove the screw from the bottom of the video doorbell.
    • Detach the video doorbell from the back plate.
    • Fold back the side of the rubber cover marked RST on the back of the video doorbell.
    • Press the button inside the cover for 15 seconds (listen for the tune) – the button will blink red.
    • Replace the rubber cover and reinstall the video doorbell to the back plate.
  • Software Reset:

    Note: In order to reset your video doorbell within the app your video doorbell must be connected to the internet.

    • Go to the home screen / click on the device / click the gear icon on the top right of the screen / scroll to the bottom of the page and click “Remove Device”. Click “Confirm” to remove your device.
 

Note: The member you want to share your device with will need to create a Secur360 account prior to the invite being sent.

  • Open the app / click the Me icon on the bottom right of the home screen / click “Family management” / click on your location / click “Add User”.
 
  • Go to the home screen / click on the device / click the gear icon on the top right of the screen / click “Bell Settings” / click “Chime Type” / select chime.
 
  • Go to the home screen / click on the device / click the gear icon on the top right of the screen / click on “Motion Detection Settings” / turn motion detection ON.
 
  • Go to the home screen / click on the device / click the gear icon on the top right of the screen / click on “Motion Detection Settings” / click on “Motion Sensitivity Level” / select level.
 
  • Go to the home screen / click on the device / click the gear icon on the top right of the screen / click on “Motion Detection Settings” / click “Schedule” / verify the check mark is by the word “Schedule” and select a start and end time.
 
  • Go to the home screen / click on the device / click the gear icon on the top right of the screen / click on “Device Information”.
 
  • Go to the home screen / click on the device / click the cloud video icon on the bottom right of the screen / click “Purchase Service”.
 
  • Go to the home screen / click the me icon on the bottom right of the screen / click “More Services” / click the Alexa icon. Follow the on-screen instructions to complete the setup.
 
  • Go to the home screen / click the me icon on the bottom right of the screen / click “More Services” / click the Google Assistant icon. Follow the on-screen instructions to complete the setup.
 
  • a. Go to the home screen / click the me icon on the bottom right of the screen / click “Settings” / click “Push Notifications”.
  • b. Go to the home screen / click the me icon on the bottom right of the screen / click “Message Center” / click the gear icon on the top right of the screen.
 
  • For Live Feed: Go to the home screen / click on the device / click the record icon. To stop the recording click the record icon again. The recorded video will be saved to the mobile device. NOTE: This also works for “Cloud Video” and “Playback”. Playback is from the SD card storage.
 
  • For Live Feed: Go to the home screen / click on the device / click the screenshot icon. The photo will be saved to the mobile device. NOTE: This also works for “Cloud Video” and “Playback”. Playback is from the SD card storage.
 
  • Go to the home screen / click on the device / click the gear icon on the top right of the screen / click the “Memory Card Settings” / turn the SD card recording on / click on record mode and select either event recording or non-stop recording.
 
  • Go to the home screen / click on the device / click the gear icon on the top right of the screen / click the “Memory Card Settings” / click “Schedule” / click “Add schedule”.
 
  • Go to the home screen / click the me icon on the bottom right of the screen / click your username on the top of the screen / click “Username” / type your username / click “Save” on the top right of the screen.
 
  • Go to the home screen / click the me icon on the bottom right of the screen / click your username on the top of the screen / click “Profile Photo” / click “Select from Album”.
 
  • Go to the home screen / click the me icon on the bottom right of the screen / click your username on the top of the screen / click “Account and Security” / click “Mobile Phone Number” / enter the phone number and click “Get Verification Code” / enter the verification code.
 
  • Go to the home screen / click the me icon on the bottom right of the screen / click your username on the top of the screen / click “Account and Security” / click “Change Login Password” / enter the verification code that was sent to your phone and/or email / type new password.
 

IMPORTANT: After the account is deactivated, all user data under this account will be deleted permanently.

  • Go to the home screen / click the me icon on the bottom right of the screen / click your username on the top of the screen / click “Account and Security” / click “Deactivate Account” / click “Confirm”.
 
  • Go to the home screen / click the me icon on the bottom right of the screen / click your username on the top of the screen / click “Account and Security” / click “Gesture Unlock” / click “Create Gesture Password” / create gesture.
 
  • Go to the home screen / click on the device / click the gear icon on the top right of the screen / click device name / type new device name / click “Save” on the top right of the screen.
 
  • Go to the home screen / click the me icon on the bottom right of the screen / click “Message Center” / click the trash can icon on the screen / select which events you would like to delete / click “Delete” on the bottom right of the screen.
 

If smart mode is not working, you can connect to the doorbell using the AP credentialing mode. IMPORTANT: Your home wi-fi network password will be required during this process.

  • Allow the Secur360 doorbell 1 minute to fully boot-up.
  • Press and hold the push button for 15 seconds. The LED ring around the push button will turn RED and flash quickly.
  • Open the Secur360 app and log into the account.
  • On your mobile device, go to Settings / Wi-Fi. Select the “Secur360 XXXXXX” (“XXXXXX” represents the unique MAC address of each Secur360 doorbell) from the available Wi-Fi networks.
  • Return to the Secur360 app and click the “Add Secur360 Doorbell” button.
  • Select “YES” to start the setup and the app will guide you through the remaining steps.


Technical Support

Product Questions
hzsu[email protected]
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