FAQs

Owner's Manual

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Quick Start Guide

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Troubleshooting


  • To resolve issues with the Notifi Video System not connecting to the home router:
    • Using your mobile device, test the Wi-Fi signal at the location of the Notifi System. If the Wi-Fi signal at the entryway is low, move the router closer to the entryway or get a Wi-Fi extender.
    • Verify you are connecting to the correct wireless network and inputting the correct network password. If you are unsure of your network password, contact the router manufacturer.
    • Verify if there is a firewall device installed (e.g. SonicWall, Zywall). If there is a firewall the UDP timeout (UDP port 80) must be set to 180 seconds or greater for both inbound and outbound. If you are unsure how to set these, contact the firewall manufacturer.
    • If any changes have been made to the wireless network name, password or security, you must setup the Notifi System again.
 

The Notifi System will need a minimum of 3 MB/s download and 1 MB/s upload speeds to function properly. Use a speed testing app or website (like speedtest.net) to test your network with your mobile device while standing at the Notifi system's location.

 
    • Ensure that your Notifi System is online.
    • Ensure that your mobile device has a data connection (Wi-Fi or cellular data).
    • Ensure that the notifications settings in the Notifi App are turned on. Within the Notifi app, follow: x icon > Device Settings > Notifications
 

Ensure the device's notification settings for the Notifi app are enabled or turned on.

    • For an Android device go to Settings > Apps > Notifi. The "Show Notifications" box needs to be checked to allow the app to use push notifications.
    • For an iOS device go to Settings > Notifications > Notifi. The "Allow Notifications" slider should be to the right and show green.
 
  • From the account login screen in the Notifi app, tap the "Forgot password" link. Input your username and email address, then tap the "Send" button. You will receive an email containing instructions for resetting your password.
 
    • Verify that the Notifi System is ONLINE. If it is online, the System name and circle will be blue. If it is offline, the name and circle will be gray.
    • Check the Wi-Fi signal strength at your Notifi system’s position by using your mobile device. You might even try running a speed test (i.e. Speedtest.net) on your home network with your mobile device while standing at the system’s location. The system will need a minimum of 3 MB/s download and 1 MB/s upload speeds to function properly.
    • You can view your camera's feed over both Wi-Fi as well as your phone's data (3g/ 4g). If your network is running slowly or congested it will affect the performance of the app and may make it so you are unable to view your camera's feed. Please try to view your camera's feed over a different network or disconnect other devices from your current network if that isn't an option to help free up bandwidth.
    • Try moving your home Wi-Fi router closer to your Notifi system to see if the distance from your router is causing the system to disconnect from your home network. Even if your Notifi system is located relatively close to your home Wi-Fi router, keep in mind that different materials (metal, concrete, plaster, stucco, etc.) in your home can weaken your Wi-Fi signal. Minimizing the number of walls and ceilings between your home Wi-Fi router and the system can help.
    • Check the version of the firmware (the software inside of the Notifi system) through the app at the top of the camera settings screen. Updates to the firmware often include improvements which help the Notifi systems function and perform better.
    • If you are still unable to view the live-stream video feed, please force quit the app and then sign back in. For instructions on how to force quit an app, refer to your operating system’s instructions.
 
  • The push notifications will be sent to all devices that are logged in with the same user account/password.
  • Suggestions:
    • Ask your friend/spouse etc. to log into his or her own account to avoid receiving notifications from your account.
    • If you have multiple users setup on your account, turn off notifications for the users who do not want them.
    • Uninstall/delete Notifi app from the phone you don't want the notifications on and re-install it again.
 
    • Verify that the wireless router is on a 2.4GHz frequency. The Notifi System will not connect if the router is set to only operate at 5GHz frequency. If you are unsure how to check this, contact your router manufacturer.
    • If your network SSID (network name) is hidden, then Notifi Video System will not be able to see the network when it scans for available nearby networks. If you know your network’s SSID, you can manually type it in the "Other Networks" field. You can also change your network SSID to unhidden from your wireless router's settings to prevent this from happening in the future if you don't want to do this manually each time you add a new Notifi System.
    • If you are still having trouble connecting, check with your router's manufacturer or your Internet provider to find out how to access your router setup utility.
 
  • The Notifi System will give an Offline message if:
    • The bulb does not have power.
    • The bulb has lost connection to your home network.
    • The broadband connection for your home network has been interrupted.
 
  • If the Notifi bulb has constant power and you’ve verified that your home network is still connected to the internet, the following steps will help ensure your Notifi Video System will stay online:
    • Turn the power OFF to the Notifi bulb. Wait 30 seconds and turn the power ON. The bulb will turn ON for 60 seconds and then turn OFF after the boot-up period. Reconnect to the Notifi bulb.
    • Check the Wi-Fi signal strength at your Notifi bulb’s position by using your mobile device. You might even try running a speed test (i.e. Speedtest.net) on your home network with your mobile device while standing at the bulb’s location. The bulb will need a minimum of 3 MB/s download and 1 MB/s upload speeds to function properly.
    • Try resetting the router and modem.
    • Try moving your home Wi-Fi router closer to your Notifi bulb to see if the distance from your router is causing the bulb to disconnect from your home network.
    • Even if your Notifi bulb is located relatively close to your home Wi-Fi router, keep in mind that different materials (metal, concrete, plaster, stucco, etc.) in your home can weaken your Wi-Fi signal. Minimizing the number of walls and ceilings between your home Wi-Fi router and the bulb can help.
    • Check the version of the firmware (the software inside of the Notifi bulb) through the app at the top of the camera settings screen. Updates to the firmware often include improvements which help the Notifi systems function and perform better.
 
    • Remove the lens cap from the camera.
    • Check the Wi-Fi signal strength at your Notifi bulb’s position by using your mobile device. You might even try running a speed test (i.e. Speedtest.net) on your home network with your mobile device while standing at the bulb’s location. The bulb will need a minimum of 3 MB/s download and 1 MB/s upload speeds to function properly.
    • Try moving your home Wi-Fi router closer to your Notifi bulb to see if the distance from your router is causing the bulb to disconnect from your home network. Even if your Notifi bulb is located relatively close to your home Wi-Fi router, keep in mind that different materials (metal, concrete, plaster, stucco, etc.) in your home can weaken your Wi-Fi signal. Minimizing the number of walls and ceilings between your home Wi-Fi router and the bulb can help.
    • Check the version of the firmware (the software inside of the Notifi bulb) through the app at the top of the camera settings screen. Updates to the firmware often include improvements which help the Notifi systems function and perform better.
 
  • To delete an event, swipe left across the event you wish to delete. Then tap the trashcan icon. Note: Once the event is deleted it cannot be recovered.
   
  • Be sure to tap "Save" button when you are done making changes on a screen.
 
  • To record video from the live-stream screen, tap the video camera icon to start recording video. Then tap the same video camera icon to stop recording video. The video will be saved to the device you are currently using.
 
  • To save a still image from the live-stream screen, tap the camera icon. The image will be saved to the mobile device you are currently using.
 
  • 5 GHz and 2.4 GHz are different frequencies which offer both advantages and disadvantages. 2.4 GHz offers increased range and higher solid object penetration and is a popular choice for many electronic devices including Notifi Systems.
  • Typically, most wireless routers use signals in either the 5 GHz or 2.4 GHz range. The range and speed of the wireless network are not necessarily related. Newer routers, such as the 802.11n typically have the capability of "dual band" operation simultaneously using both 2.4 GHz and 5 GHz at the same time. Having a dual band router will usually allow users to connect to both bands which gives the user less interference and greater flexibility. 802.11ac further expands on this concept and runs entirely in 5 GHz, which is unfortunately not compatible with Notifi Systems. Depending upon your wireless router, you may have separate names for each band. Some wireless routers will combine both bands into a single network name when they are running on a mixed mode (which is what happens with 5 GHz and 2.4 GHz when they are running simultaneously).
  • Notifi Systems can only be connected using 2.4 GHz. If you are having trouble connecting to your Notifi System, please make sure your router is broadcasting in the 2.4 GHz range.
 
  • This would happen if two people are trying to use the same user name/password at the same time on two different devices. When the second user logs in the first user will be kicked off.
  • To avoid this, instead of two people sharing the same username and password (like a husband/wife, for example) have the second person create their own account and invite them as a friend so that you can view the camera at the same time.
 

How to Use


  • The notifications settings screen allows you to enable and disable push notifications and email notifications.
  • Within the Notifi app, follow: x icon > Feature Settings > Notifications
 
  • It is possible to record video or still images from the live-streaming video view in the Notifi app.
  • Tap the video camera icon to start recording video. Then tap the same video camera icon to stop recording video. The video will be saved to the mobile device you are currently using.
  • Tap the camera icon and the image will be saved to the mobile device you are currently using.
 
  • The camera settings allow you to adjust the speaker volume, motion detection sensitivity, flip the camera view 180 degrees, and auto adjust (the video quality settings).
    • Motion Detection – Adjust the Notifi camera’s sensitivity to motion in its field of view.
    • Auto Adjust – Disabling this setting allows manual adjustments of the video’s quality settings. TIP: For best performance leave the Auto Adjust ON
  • Within the Notifi app, follow: x icon > Device Settings > Camera
 
  • Your username is what identifies your account information, and once set, it unfortunately cannot be changed or deleted. You can change your email address (by contacting Customer Service), your password and the names of your cameras but not your username. If you do not like your username, the only recourse is to create a new account. Please note: Any Premium Services registered in the old account (if applicable) cannot be transferred to the new account.
 
  • The Notifi System will remember your network information.
  • If you experience trouble with your Internet connection, your router or even a short power outage, Notifi System will attempt to reconnect to the Wi-Fi Home network when the problem is resolved. During the time that the camera is trying to reconnect on its own you will see the camera as listed "offline" in the app. After your system restarts, we recommend giving the camera about 1 minute to re-start.
  • In some cases, you may need to restart your Wi-Fi network manually for your Notifi System to reconnect. For example, if you lose power and your router comes back on before the modem, you may need to power cycle your router or modem to get the network working again. Turn the power OFF to the Notifi system. Wait 30 seconds and turn the power ON. The system will turn ON for 60 seconds and then turn OFF after the boot-up period. Reconnect to the Notifi system.
  • Tips for enabling your camera to reconnect on its own:
    • Keep your firmware up to date. You can find this at the top of the Camera Settings screen. ( x icon > Device Settings > Camera )
    • Make sure your Notifi camera is not too far from the router and has a good signal. The stronger the Notifi camera’s Wi-Fi signal the easier it will be for it to reconnect.
 
  • Events are auto deleted every 24 hours for Basic Service and every 30 days for Premium Service. It is the user’s responsibility to download/ save any events they would like to keep. If you delete an event accidentally, there is NO recovery process. Once an event has been deleted it is permanently gone and will NOT be recovered for any reason per our privacy policy. Please make sure that when you delete an event that you really want it deleted.
 
  • The image photo for the fixture that is on each device located on the Systems Page comes from the photos taken only by that device. You will need to take an image photo of the fixture, by each device, to have the same image photo over multiple devices.
 

Account Management & Privacy


  • The notifications settings screen allows you to enable and disable push notifications and email notifications.
  • Within the Notifi app, follow: x icon > Device Settings > Notifications
 
  • From the account login screen in the Notifi app, tap the "Forgot password" link. Input your username and email address, then tap the "Send" button. You will receive an email containing instructions for resetting your password.
 
  • Your username is what identifies your account information, and once set, it unfortunately cannot be changed or deleted. You can change your email address (by contacting Customer Service), your password and the names of your cameras but not your username. If you do not like your username, the only recourse is to create a new account. Please note: Any Premium Services registered in the old account (if applicable) cannot be transferred to the new account.
 
  • To delete a Notifi system from your account turn Off the wall switch controlling the Notifi system. Wait 2 minutes after turning off the wall switch. From the main screen in the app, swipe the Notifi system to be deleted to the left. Tap the trashcan icon.
 
  • No, each (camera/account) comes with a one month free trial of premium service, and you will not have option to turn on another free trial if you re-name the camera.
 
  • You can sign in with the same User ID with smartphones at the same time however; the first person will be kicked back to the login screen. To avoid this, instead of two people sharing the same username and password (like a husband/wife, for example) have the second person invited as a friend so that you can view the camera at the same time.